6:12 PM - Sep 1 5:29 PM UTC (23h 17min duration)
Between August 23 and August 31, during several periods, some requests to our offers endpoints timed out or returned incomplete results, affecting a subset of customers.
This was caused by a capacity limit in an internal service that evaluates offer eligibility. We have increased that capacity and verified the limit is no longer reached at peak traffic.
This incident is resolved.
6:34 PM - Aug 26 10:42 PM UTC (1d 4h 8min duration)
Elevated errors and latency on the Offers API
Between August 14 and August 25, 2026, a subset of requests to Kard's Eligibility API returned errors or timed out during several brief windows, the longest on August 23–24 (UTC).
The cause was a supporting policy-evaluation service that exhausted its allocated memory under peak load, causing it to restart and briefly stop responding. Requests that did not hit the affected instances were served normally, and no data was lost or incorrectly processed.
We have increased the service's capacity and adjusted its autoscaling configuration. The service has been stable since. We are also making changes to the component responsible for the memory growth to prevent recurrence.
8:45 PM - 9:28 PM UTC (43min duration)
Slow Responses and Errors for Offer Requests
Latency and error rates on the affected APIs have returned to normal.
8:55 PM - 8:55 PM UTC (0min duration)
On July 28 between 18:16 and 18:37 UTC, some requests to our offers and rewards endpoints returned errors or timed out for approximately 20 minutes, affecting a subset of customers.
The cause was a planned infrastructure migration that shifted traffic faster than capacity could scale. Service was fully restored by 18:37 UTC, and no data was lost.
9:21 PM - 11:56 PM UTC (2h 35min duration)
The issue affecting webhook delivery in Production and Sandbox environments has been resolved. Webhook delivery has returned to normal operation.
We apologize for any disruption this may have caused.
3:51 PM - 6:45 PM UTC (2h 53min duration)
Some user creation requests in the Sandbox (test) environment returned errors. Resolved; user creation is back to normal. Production was not affected.
2:31 PM - 3:04 PM UTC (32min duration)
The issue affecting the User endpoint has been resolved, and service has been fully restored. We will continue to monitor the system to ensure stability. We apologize for any inconvenience this may have caused.