No incidents reported
8:14 PM UTC
Elevated error rates on Rewards API endpoints
Between 16:13 and 16:31 UTC on October 14, 2026, some requests to the Rewards API returned HTTP 500 errors after a delay of about 4 seconds. The issue was caused by a dependency of our offers service, and it has been resolved. All endpoints are working normally. We’re still investigating the root cause and will put safeguards in place to prevent this from happening again.
6:04 PM - 6:58 PM UTC (53min duration)
Elevated 404 errors on the v1 Offers by User endpoint
The elevated 404 errors on the Offers by User endpoint (GET /rewards/merchant/offers/user/{id}) between 17:32 UTC and 18:15 UTC on October 9 have been resolved. The cause was a recent change to how issuer identity is resolved, which has been reverted. Error rates have been back to normal since 18:15 UTC and we continue to monitor.
7:55 PM - 8:25 PM UTC (30min duration)
Degraded offer eligibility responses
Capacity increased. Error rates returned to normal.
We are monitoring and following up with changes to prevent recurrence.