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Oct 9, 2026 6:04 PM UTC Resolved after 53m

Elevated 404 errors on the v1 Offers by User endpoint

Updates

  • Oct 9, 2026 6:58 PM UTC

    The elevated 404 errors on the Offers by User endpoint (GET /rewards/merchant/offers/user/{id}) between 17:32 UTC and 18:15 UTC on October 9 have been resolved. The cause was a recent change to how issuer identity is resolved, which has been reverted. Error rates have been back to normal since 18:15 UTC and we continue to monitor.

    Resolved
  • Oct 9, 2026 6:24 PM UTC (33 minutes earlier)

    A fix has been deployed and the error rate on the Offers by User endpoint (GET /rewards/merchant/offers/user/{id}) has returned to normal as of 18:15 UTC. We are monitoring to confirm full recovery

    Monitoring
  • Oct 9, 2026 6:24 PM UTC (20 seconds earlier)

    A fix has been deployed and the error rate on the Offers by User endpoint (GET /rewards/merchant/offers/user/{id}) has returned to normal as of 18:15 UTC. We are monitoring to confirm full recovery

    Monitoring
  • Oct 9, 2026 6:04 PM UTC (19 minutes earlier)

    We are investigating elevated “not found” (404) errors on the Offers by User endpoint (GET /rewards/merchant/offers/user/{id}) for a subset of requests, starting at 17:32 UTC. The cause has been identified as a recent change to how issuer identity is resolved. A fix that reverts this change is being deployed. Other endpoints are not affected.

    Identified