Kard Status

Updates

• Aug 26, 2026 10:42 PM UTC

  Between August 14 and August 25, 2026, a subset of requests to Kard's Eligibility API returned errors or timed out during several brief windows, the longest on August 23–24 (UTC).

  The cause was a supporting policy-evaluation service that exhausted its allocated memory under peak load, causing it to restart and briefly stop responding. Requests that did not hit the affected instances were served normally, and no data was lost or incorrectly processed.

  We have increased the service's capacity and adjusted its autoscaling configuration. The service has been stable since. We are also making changes to the component responsible for the memory growth to prevent recurrence.

  Resolved
• Aug 25, 2026 6:34 PM UTC (1 day, 4 hours, and 7 minutes earlier)

  Between 18:55 and 19:15 UTC on August 24, some requests to our offers and eligibility endpoints failed or were slow. The issue has been addressed and performance is back to normal. We are monitoring to confirm stability.

  Monitoring