Incorrect userCommission for offers Get Locations By User (V2) endpoint

Incident Report for Kard

Monitoring

Following the recent incident affecting the Get Locations By User (V2) endpoint, our team is actively monitoring the system to ensure stability and performance. We have implemented corrective measures to address the root cause and are conducting thorough checks to prevent recurrence.

Posted Apr 24, 2025 - 01:20 UTC

Update

This issue is also impacting the "Get Offers By User" V2 endpoint (https://docs.getkard.com/api/eligibility/get-offers-by-user)

Posted Apr 23, 2025 - 17:55 UTC

Identified

We've identified a bug in our [Get Locations By User (V2)] (https://docs.getkard.com/api/eligibility/get-locations-by-user) endpoint which displays an incorrect value for the userCommission field on offers.

We are working on a fix for this and will provide further updates when the fix is deployed.

If you have any further questions please contact our support team or your account manager.

Posted Apr 23, 2025 - 17:40 UTC

This incident affects: Kard API.